• My MyMedExel Account
• Enrollments, Cancellations, Direct Debits and Change Notifications
• Medical Claims and Reimbursement Requests
• AssurCard / AssurPharma

My MyMedExel Account

How do I create my MyMedExel account?

To create your account with itsme:

• Go to the MyMedExel login screen
• Click on "Log in with itsme"
• Follow the itsme instructions

If you have not yet activated itsme

I cannot access my MyMedExel account

• Click on 'Forgot password'
• An email will be sent directly to your known email address

If the email is not in your inbox, check the spam folder.

Enrollments, Cancellations, Direct Debits and Change Notifications

I am starting with my employer - how can I enroll as an insured person?

Contact your employer.

How can I enroll a family member with MedExel?

First check with your employer whether your family members are entitled to be enrolled and under what conditions.

If yes:

If the insurance is paid by your employer or deducted from your salary:

• Contact your employer

If the full premium is paid directly by you:

• Fill out the change notification form
• Attach the family composition or birth certificate to the form
• Preferably send it to us via MyMedExel

How can I cancel my file or that of a family member?

If the insurance is paid by your employer or deducted from your salary:

• Contact your employer

If the full premium is paid directly by you:

• Fill out the change notification form (In case of death, attach the death certificate to the form)
• Preferably send it to us via MyMedExel

The cancellation request takes effect at the end of the month of your request.

How can I change my payment frequency?

Fill out the change notification and attach the SEPA mandate for payments via direct debit to the form. These documents must preferably be sent to us via MyMedExel.

I want to change my address and bank account number:

Make the change directly in your file via your MyMedExel account.

If you do not have MyMedExel, fill out the change notification and send it by mail.

I would like to request a direct debit:

• Fill out and sign the SEPA mandate for European direct debit
• Preferably send it to us via MyMedExel

If you do not have MyMedExel, fill out the change notification and send it by mail.

My coverage ends (retirement, end of contract, contractual age limit, death of insured). What should I do to continue my coverage on an individual basis?

Send your request preferably via MyMedExel. Indicate that you want to continue the insurance and mention:

• the reason
• the end date of coverage
• the relevant members

If you do not have MyMedExel, send the above information to us by mail.

Medical Claims and Reimbursement Requests

How can I submit my reimbursement requests?

You must preferably go to the 'Reimbursement request' section in your MyMedExel account.

If you do not have this option, you can also send them to us by mail. For efficient processing, you must ensure that all required documents (see 'What documents should I include with my reimbursement request?') are sent to us at once. A reimbursement request is only processed when all documents have been sent to us.

How do I report my serious illness?

Send us by mail a detailed medical report (from a specialist) with the following information:

• The nature and history of the disease
• The current state of the condition
• The expected development
• The treatment followed

What documents should I include with my reimbursement request?

For a serious illness:

• The complete (all pages including the first), detailed and readable (in PDF format/no photos) invoices directly related to the serious illness.

For a hospital admission and care before/after hospital admission:

• The completed hospital admission or accident declaration
• The medical report
• The complete (all pages including the first), detailed and readable (in PDF format/no photos) invoices directly related to the hospital admission
• For costs before and after hospital admission, do not forget to mention which hospital admission they relate to

For the costs of outpatient care:

• The complete (all pages including the first), detailed and readable (in PDF format/no photos) invoices
• The receipt from the health insurance fund

In case of a private accident:

• The complete and detailed medical report
• The reason for and circumstances of the accident (date, place, time and nature of the accident)
• The complete results of the blood test during hospital admission

For admission to a psychiatric ward:

• The complete and detailed medical report of the stay

AssurCard / AssurPharma

When can I report a hospital admission via my AssurCard?

Maximum 2 weeks prior to the hospital admission and no later than the last day of the hospital admission.

How do I report a hospital admission via AssurCard?

2 options:

• Register the admission directly via the assurcard.be website
• Register the admission directly via the AssurCard terminal in the hospital

What does a red light mean when I make my declaration via AssurCard?

A red light means that there is no third-party payer intervention for one of the following reasons:

• The associated costs are excluded from your hospitalization insurance
• The information regarding the declaration is insufficient

What should I do if I get a red light when making my declaration via AssurCard?

If you get a red light and think the costs are covered by your insurance, send us your invoice and all additional and relevant information via the MyMedExel form Hospital admission declaration.

In what case should I use my AssurPharma?

The AssurPharma card only covers the costs/purchases of medicines in a pharmacy or other costs related to a hospital admission (depending on the period before and after the hospital admission) or for insured persons with outpatient or flexible coverage that covers pharmaceutical products.

You must pay the amount to the pharmacist and that amount will be reimbursed (according to the conditions of your contract) by MedExel to the insured person's bank account.

It is no longer necessary to send the receipts to us separately.